Eyes on the prize: pick one metric and make people look at it
Pick one number, then send an alert, not just a dashboard I have one instinct about any process with a metric: once you put eyes on it, it improves. Over the last two weeks I got to test it with the team, on a production system. It worked, but only after we got three things right: one metric, a report that puts it in front of everyone every few hours, and alerts that make people look at what moves it. ...